We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us at firstname.lastname@example.org,or by post at our address. We will do the utmost to deal with your complaint within 7 days.
If we can't work it out together through our personal complaint service at email@example.com, then you as a consumer can contact Safeshops.be. Safeshops.be will mediate between you as a consumer and us, if your complaint is accepted by them. Only complaints submitted through the complaint form on https://www.safeshops.be/nl/consumers-complaints/ will be handled. Thus, this label organization immediately has all the correct data to further process your complaint.
Additional info can also be found at: https://consumerombudsman.be/en and https://ec.europa.eu/consumers/odr/main/?event=main.home2.show